Material Concepts

Delivery and Returns Policy


Delivery and returns policies. All prices quoted are in Great British Pounds (GBP) and are inclusive of 20% VAT. If you are based outside the EC, VAT is not applicable to you. All quotes include standard making and labour cost for either upholstery or curtain/blind/cushions with client specified fabric. If fabric is being decided post quotation, the quote will be calculated based on a plain, single width fabric of 137cm. We are always delighted to quote for more complex design projects. Bespoke furniture & detailing such as embroidery, piping or fringing can be quoted for on request. Customers will incur an extra charge for making of a more intricate design as this will increase working hours for production.

Material Concepts Ltd will be delighted to quote for export packing, freight and insurance to any overseas destination but reserves the right, with prior agreement of the client, to charge any additional charges to the client’s credit card should the shipping charges subsequently exceed the original quotation. Payment for said shipping/export is required to be made and funds cleared prior to the release and shipping of products. Export quotes are valid for a period of 30 days. All goods are usually complete and ready within a 6 week period prior to order, however for larger or smaller projects, lead times will be confirmed with client by a member of the Material Concepts Designers.

Delivery charges within the London area for most products are charged at £30 per visit/journey, and will be confirmed with the client at point of quotation. For items that are required to be fitted or installed by a member of the Material Concepts team, the installation area should be completely clear of any debris, furniture or wet or painted material. If the fitting/installation environment is deemed by the fitter to be unsatisfactory, Material Concepts Ltd reserves the right at their discretion to refuse installation until the environment is suitable for installation. In addition, a charge will be incurred for the wasted visit and hours lost of workers time.


Damage must be notified in writing within seven days of the date of delivery.  If clients are not able to fully check products on receipt, the carrier’s documentation should be endorsed ‘unexamined’. In the event of the non-delivery of the whole or part of the consignment, the Customer must notify Material Concepts Ltd within seven days of date of dispatch. Failing such notification the Customer shall be liable for the value of the consignment in the event that the carrier will not accept any claims.


The Customer shall return to Material Concepts at the expense of the Customer any goods ordered by him which he seeks on any ground whatsoever to reject or refuses to accept. If he shall fail to do so, the Customer shall not be entitled to reject (or refuse to accept) such goods. The Customer shall be liable for any loss of or damage to the goods taking place whilst in the possession of the Customer or in the course of their return to Material Concepts Showroom address. The return of the goods to Material Concepts shall not in itself entitle the Customer to reject them and shall not affect Material Concepts rights defined by the Consumer Transaction Restrictions on Statements Order 1976. The statutory rights of the Customer are not affected by these conditions.


For sales online to private consumers via the Material Concepts Ltd website and orders taken by phone or any other distance method the Customer may, under certain circumstances, have a right to cancel under the Consumer Protection (Distance Selling) Regulations 2000. If the goods are stock items and not bespoke or specially made to order then the Customer can cancel the order and return goods to Material Concepts Ltd within 7 working days starting from the day of delivery.

Goods must be returned to Material Concepts Ltd at the Customer’s expense, be unused, unopened and undamaged. The Customer shall be responsible for any damage caused in transit during return and should ensure adequate insurance. Upon safe receipt of the goods a refund will be issued to the Customer’s account which will include the original cost of delivery. Customers wishing to return items must immediately notify us in writing by e-mail to .


The above right to cancel does not apply to any goods made to customer’s specifications or bespoke items. Many of Material Concepts’ goods can be personalised or are bespoke so please ensure the goods ordered are suitable for your requirements.


If any items purchased, stock or bespoke, are damaged or faulty the Customer must notify us immediately so that we may investigate and attempt to remedy the situation in accordance with the Sale of Goods Act and without affecting your statutory rights. Items on sale are non refundable.